Here is how my husband makes a phone call.
He says something like "I'm making a phone call." Then he goes in a different room or outside and he makes a phone call and he talks to the other person on the phone and he concludes his phone business. He returns to the house and he's happy because he made a phone call.
Here is how I make a phone call.
I say "I need to make a phone call."
At this point any of the following are possible:
I dial the phone, no one answers, I leave a message like this:
"Hi, I'm just calling to see what you wanted to do on Tuesday. NO! I don't want you touching that! So, if you could give me a call back when you get a chance. What! Why did you do that? Now he's bleeding! That would be great."
I dial the phone, the person answers, and I have a conversation like this:
"Hi, what time is the dinner? Can't you see I'm on the phone! Wait a minute. Do you need me to bring anything? Ahh, really? On the floor? Could you send me an email please, I have to go clean the floor before they get hurt."
I call a company with voice recognition software and this happens:
Pleasant lady with superficially always calm voice: "Please tell me why you are calling today."
Calm me: "Billing address"
Pleasant lady: "Did you say balance?"
Calm, slightly annoyed me: "No."
Pleasant lady: "Please tell me why you are calling today. You can say, billing, current balance, past balance, or information on new account."
Calm, slightly annoyed, but still hopeful me: "Billing address"
Pleasant lady: "Did you say new account?"
Calm and slightly baffled me: "No."
Pleasant lady: "Please tell me why you are calling today."
Calm but getting frustrated me: "Billing address."
Pleasant lady: "Did you say Billing?"
Happy me: "YES!"
Pleasant lady: "Your next billing cycle will begin on November twenty-first. You have a balance of zero dollars. Would you like to hear this information again?"
Frustrated me: "No."
Pleasant lady: "Is there something else I can help you with?"
Hopeful me: "Change billing address."
Pleasant lady: "Did you say "Open charge account"?"
Frustrated me: "No."
Pleasant lady: "Please try again, is there something else I can help you with today?"
Hopeful me: "Representative."
Pleasant lady: "I'm sorry you are having trouble, is there something I can help you with today?"
Frustrated me: "Representative!"
Pleasant lady: "I am having trouble understanding you. Please try again."
Frustrated but undeterred me: "Representative!"
Pleasant lady: "I can not understand your request, please try again later." Click.
Grumbling me: "Really!?"
My happy, noisy, helpful one-year-old: "Billing, representative."
Amused me: "At least someone understood me."
I decide to do things his way. I take the phone into the garage, I make a phone call. I complete the phone call, having had a lovely conversation, I return to the house. I find everyone running around with yogurt in their hair. I don't want to know so I don't even ask. Everyone takes a bath, I clean the floor. My husband comes home to find a clean floor and clean children. He says "Why did they take baths this afternoon?" I say "I had to make a phone call."
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